Policy

Department of National Defence Modernizes Travel Management System

In an effort to modernize its travel management systems, the Department of National Defence (DND) will transition to AMEX Global Business Travel (GBT) Neo, replacing the existing AMEX online booking tool (OBT), according to a new military message.

“DND is scheduled to migrate from May 29–June 3, 2025, as the last Government of Canada (GC) department,” reads Canadian Forces General Message (CANFORGEN) 047/25.

Users were urged to prepare for the change by updating their profiles in advance of the switchover.

“Review and update your travel profile as soon as possible, as required, and record important details such as your traveller identification number and frequent traveller loyalty account information as a precaution,” states the memo.

he upgrade comes as part of a two-year contract extension with AMEX GBT, signalling continued collaboration between federal departments and the travel service provider.

Contract Extended

The upgrade comes as part of a two-year contract extension with AMEX GBT, signalling continued collaboration between federal departments and the travel service provider.

The new platform, described as a “GC customized version of Neo,” has been developed in coordination with the Treasury Board Secretariat (TBS), Public Services and Procurement Canada’s Shared Travel Services, and AMEX GBT, according to the CANFORGEN.

The transition “adheres to all GC policies and regulations just like the current AMEX OBT system,” reads the CANFORGEN.

The move is the final step in a government-wide shift to the new platform.

“Once all GC departments are transitioned to AMEX GBT Neo, the old platform will be sunset,” reads the CANFORGEN.

The military encouraged personnel to take proactive steps to ensure their travel needs are uninterrupted during the upgrade.

Taking Proactive Steps

The military encouraged personnel to take proactive steps to ensure their travel needs are uninterrupted during the upgrade. For members needing support or clarification, DND designated a contact point through the Chief Data and Analytics Office (CDAO).

Requests for assistance, guidance or questions on the above should be directed to the CDAO point of contact at: DND.DOT.CDAO2 email here Travel Services Help Desk.

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Mishall Rehman

Originally from Atlanta, GA, Mishall is a freelance journalist pursuing her passion for writing in her new homeland Canada. She currently lives in Trenton, ON with her husband.

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